Shipping And Returns

Shipping

Orders are generally dispatched within two business days.

Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Additional Information

We deliver to most business addresses across the Australian mainland and Tasmania. Please be aware deliveries outside of metropolitan areas may take longer. Your signature will be required when the parcel is delivered. If you are not available at time of delivery, a card will be left with contact information for collection. VUNO is unable to deliver to PO Boxes or Lockers.

If you would prefer to arrange collection from our offices yourself, please select the Pick-Up Only option in the cart, then contact us to make arrangements.

Large orders may require special handling. These deliveries may take longer to transport and incur a separate delivery fee. Our Customer Service Team will contact you prior to shipment if applicable.

If you are uncertain of how we would categorise a delivery to your nominated delivery address please contact us so we can clarify that for you.

Risk And Liability

Risk in each product ordered passes to you upon delivery of the products ordered to the Customer in accordance with the section headed Delivery above.

VUNO is not liable for any default or failure in performance of its obligations resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, accidents, fires, explosions, earthquakes, floods, the elements, strikes, labour disputes, shortage of suitable parts, components, materials, labour or transportation or any other cause beyond the reasonable control of VUNO.

Return and Exchange Policy

At VUNO, we aim to deliver you the very best products at the most competitive prices. We understand that there may come a time where you need to return a product from us and we want to make the returns process as simple and easy as possible for you.

If your product is faulty, you can return or exchange it, or have it repaired in accordance with the details set out later in these terms. Note that:

All purchases must be returned to our Head Office.
Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item.

To obtain a refund or any other remedy please contact VUNO.

Consumer Guarantees

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called 'Consumer Guarantees'.

Under the ACL, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of "acceptable quality" and the failure does not amount to a major failure.

Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. For further information, please refer to Consumer Rights page of the Australian Competition and Consumer Commission website.

If you believe that a product that you have purchased from VUNO is faulty, the minimum remedies VUNO will provide to you are as detailed below. Your rights under the Australian Consumer Law may extend beyond these time periods.

VUNO Refund And Warranty Policies

VUNO will provide a refund, replacement or repair where products are deemed to be faulty. VUNO reserves the right to decline an exchange, refund or repair where a fault is caused by:

  • improper installation;
  • the product being operated outside the recommended voltage range specified detailed on the rating label;
  • the product being operated outside the specifications of the product or outside of the conditions usually encountered;
  • any repair of, or alteration to, the product not performed by VUNO or our authorised agent;
  • irregular cleaning or maintenance;
  • any cause other than normal use; or
  • faults in equipment you own; or
  • neglect.


VUNO needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. VUNO reserves the right to have returned goods assessed within a reasonable time frame to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

In most circumstances faulty goods would have been sold complete with out of the box accessories such as remotes, controllers, power cords and connectivity cables. It is a requirement for the fulfilment of refunds, exchanges and replacements that customers have used their best endeavours to return faulty products complete with the out of the box accessories supplied at the time of the original purchase.

PayPal

Where the original purchase was made via PayPal, once your product has been returned, we will send notification to PayPal of your return. For more information, please contact PayPal on 1800 073 263 or visit the PayPal website.