Store Policy

Customer Care

At VUNO, you can be confident that when you reach out for assistance, we're right there to help. We want you to be 100% satisfied with your purpose, yet we know that unforeseen complications can arise however.

We strive to attend to any concerns, repairs or warranty issues as quickly and efficiently as possible to ensure that any downtime is kept to a bare minimum.

If you have any queries or concerns, please contact our support team.

Privacy

VUNO takes the privacy of customer information and data seriously.

Some information provided to us might be considered to be personal. We will only collect such personal information if it is necessary for one of our functions or activities.

Financial information that is collected via the VUNO website is for the purpose of transaction approval and funds transfer, and used to bill you for products and services. Data we collect from you is kept securely and held on secure servers in controlled facilities.

Please be aware that your data (including, but not limited to, images, music and video) may be lost during the process of repairing electronic products. It is your responsibility to ensure all personal data is backed up or deleted before the product is returned to VUNO.

Personal information collected from you in warranty and return situations will only be used for the purpose of verifying and processing such claims.

Wholesale Enquiries

Large volume or wholesale inquiries are welcome. Please contact our sales team.

Warranties

VUNO will provide a refund, replacement or repair in accordance with the details set out below under Returns & Exchange Policy. This sets out the minimum time periods within which VUNO will offer you a refund, replacement or repair.  Your rights under Australian Consumer Law may extend beyond these time periods.

In the event that you need to return a product, please see our Returns And Exchange guidelines.

Payment Methods

We accept Paypal, Mastercard, Visa and American Express. Direct debit is available, please contact us for details.